RETURN POLICY—please read before completing your purchase
We do NOT do refunds or exchanges on fabrics or trims unless we don’t have the amount of yardage you ordered. Be sure of your purchase before ordering by purchasing swatches or one yard cuts. (Dye lots can vary slightly from roll to roll.)
If we don’t have the amount of yardage in-stock that you ordered, we will e-mail you to see if you would prefer getting a refund OR waiting until we can get more of the fabric from the manufacturer. We will let you know the approximate time frame to obtain more of your fabric. [Manufacturers give us their best estimate on the arrival time, but delays do happen because of various factors.]
If there is any problem with the fabric or trim you have received because of manufacturer’s defect or shipping damage, please e-mail us at firstname.lastname@example.org We inspect all fabrics and trims before shipping, so we don’t expect any problems, but we will address your concerns immediately.
Fabrics such as silks will have slubs which are not considered flaws. That is the nature of the fabric.
Computer images do not always represent color accurately.
SHIPPING AND TAX POLICY
We ship your orders by UPS Ground. You will be able to see the shipping cost before placing your order.
We are not able to ship to post office boxes or APO addresses.
We can ship to your workroom or upholsterer. Just fill out their address in the shipping information.
Memo samples ship by USPS First Class Mail.
Orders shipped outside of Tennessee will not be subject to sales tax.
Orders ship from the store on weekdays only. Orders do not ship on holidays. The store is closed the week of Christmas, so we will be unable to ship out any orders.
WE ARE ONLY ABLE TO SHIP TO CUSTOMERS WITHIN THE UNITED STATES (including Alaska and Hawaii) at this time. We apologize for the inconvenience to international customers.
Please read before buying fabrics tagged OUTDOOR:
SUNBRELLA fabrics have a 5 year limited warranty.
Fabrics other than Sunbrella brand and Al Fresco brand , are NOT suitable for indoor
furniture use. [Most manufacturers will not stand behind outdoor fabrics which have
been used for indoor furniture.]
Most outdoor fabrics have less light hours than Sunbrella and Al Fresco.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in an unreadable, encrypted format at all times.